Integrated Logistics Support (ILS)
ILS plays a central role in the continued success of Layang Layang Aerospace and our flight operations, and may be defined as the integrated process of planning, implementation and control of cost-effective procurement, storage and usage of consumable materials, aircraft & component parts, special tools, ground & test equipment, technical data and information technology, as required to enable and sustain our Company’s flight operations to the highest standard. The Company’s ILS system comprises the following components:

Engineering & Maintenance Planning
Our Company’s Engineering & Maintenance Planning sets out to identify and establish the requirements and tasks to be accomplished in order to maintain the operational capability of the Company’s aircraft and critical components throughout their calendar life. Our maintenance planning incorporates Level Of Repair Analysis (LORA) and is designed to minimise Life Cycle Cost (LCC) for our aircraft and component parts, and to define the following: specific criteria for repair requirements, testability, reliability, and maintainability; product support requirements; manpower skills and facility requirements; warranty considerations.

Product Support
Product support encompasses all management actions, procedures, and techniques used to determine: acquisition, distribution and replenishment of component parts, special tools, ground support & test/calibration equipment; recording of items; receipt & warehousing of  items; transfer and issue of items upon demand; disposal of items; handling and maintenance of items & equipment; the acquisition of logistic support for all equipment.

Manpower and Personnel
Manpower and Personnel involves identification and acquisition of personnel with skills needed by the Company in line with our ILS requirements, and other considerations. Human factors engineering (HFE) is frequently applied to assess how our employees interact with their tasks, our aircraft and equipment, and their work environment, with the ‘known’ factor being that humans have both capabilities and limitations. Our Company’s manpower requirements are predicated on accomplishing the logistics support mission in the most efficient and economical way. This element includes requirements during the planning and decision process to optimize numbers, skills, and positions.

Technical Data & Publications Support
This Support consists of all technical information used to operate and support the Company’s ILS system and includes: technical manuals (engineering & maintenance manuals, OEM bulletins, HAZMAT/DG definitions, calibration procedures etc.); inventory lists (component parts, ground support, test & special equipment, and tools lists); drawings/specifications/technical data packages; software documentation; provisioning documentation (work orders, parts requisitioning lists); aircraft documentation (airframe & component historical record cards, flight manuals, minimum equipment lists (MELs), flight manifests, weight & balance sheets, passenger manifests, safety instructions etc.); material safety data sheets (MSDS); Safety Management System (SMS) publications; Health, Safety & Environmental (HSE) policy documents.

Computer Resources Support
This includes the facilities, hardware, software, documentation, manpower, and personnel needed to operate and support computer systems and databases used by the Company. Included within the system is the Company’s fully computerised Aircraft & Component Technical Records Database which details the precise technical status for all the Company’s aircraft together with their components. This Database possesses automatic monitoring tools & alarms forewarning the User with regard to aircraft and/or components approaching life limitations, inspections or overhaul programmes.

Packaging, Handling, Storage, and Transportation (PHS&T)
The Company’s PHS&T planning focuses upon the adoption of procedures to ensure that all equipment and items used by the Company are packaged, marked, handled, transported, stored and preserved (if required) in order to meet the Company’s short, medium and long-term requirements. Emphasis is placed upon pre-positioning of consumable materials, parts and fuel, and the careful monitoring and security of controlled items. The Company carefully assesses all aspects involved with the delivery of items to and from third parties, including: customs, economy of shipping method, HAZMAT/DG packaging requirements, and the traceability of the consignment.

The Facilities element of the Company’s ILS ensures that the Company has the necessary permanent, semi-permanent and temporary support facilities (including: training, storage, operations, maintenance & disposal facilities) to enable it to perform all required tasks. Our Company schedules new construction as well as modification of existing structures, with new facilities being selected on account of their location, size, environmental impact, required usage, safety and health standards, security considerations, and utilities requirements.

Key Logistics Suppliers
A key feature of our Company’s ILS is the strength of support from its international Suppliers of aircraft, aircraft components and engineering services, including but not limited to: Eurocopter (helicopters, airframe components, technical & engineering services), Spaero Trade GmbH (helicopter airframe components), Australian Pacific Aerospace (RR-Allison 250 C20B engine support), ZF Luftfahrttechnik GmbH (helicopter transmissions), Composite Technology International Pte. Ltd. (overhaul & repair of helicopter rotor blades). The Company also enjoys vital support from its domestic Suppliers, including but not limited to: Rotorwing (Malaysia) Sdn Bhd (aircraft refuelling, manpower & logistics services), DHL Express (Malaysia) Sdn Bhd (freight forwarding), Petronas Dagangan Bhd (Jet A-1 aviation fuel), and Shell Timur Sdn Bhd. (Jet A-1 aviation fuel).